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AVP Crisis Management, Global Corporate Security, Global Technology & Operations. Job in New-York, New York, United States in MetLife, Inc.. Nelest.com
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AVP Crisis Management, Global Corporate Security, Global Technology & Operations

col-narrow-left   

Job ID:

23040

Location:

New-York, NY 

Job function:

Business Development, Information Systems Management
col-narrow-right   

Posted:

03.10.2016

Employment Type:

Full time

Industry:

Financial
col-wide   

Title:

AVP Crisis Management, Global Corporate Security, Global Technology & Operations

Job Description:

METLIFE:

"At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers."

MetLife, through its subsidiaries and affiliates, is a global provider of life insurance, annuities, employee benefits and asset management with operations in nearly 50 countries and leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East. With a proven track record of financial strength and delivering on promises since 1868, the company prides itself on helping people plan for their future by protecting what matters most - their families and their achievements.

With 2014 total operating income of ~$70 billion, MetLife is ranked #42 on the Fortune 500 list and #69 on the Forbes Global 2000 list of the world's largest public companies. Globally, the company has ~65,000 employees serving approximately 100 million customers, individuals, and businesses, including 90 of the FORTUNE 100. MetLife is also one of the largest institutional investors in the US with more than $450 billion in managed assets. FORTUNE Magazine's World's Most Admired Company survey recently named MetLife #1 in the Life and Health Insurance industry.

MetLife is an ambitious company with the scale, scope and talent to lead the transformation of the insurance and employee benefits industry, driving world class standards of performance around the globe. Launched in 2012 by MetLife Chairman and CEO, Steven Kandarian, the company's enterprise strategy is based on four cornerstones: Refocus the U.S. Business, Grow Emerging Markets, Build a Global Employee Benefits Business and Drive Towards Customer Centricity and a Global Brand. Concrete actions are well underway in each of these strategic focus areas, including moving to a horizontally-integrated global operating model to help drive greater leverage of technology and operations and the more consistent application of functional priorities across global markets.

As One MetLife, the company has defined common values shared across the enterprise: Put Customers First, Be the Best, Make Things Easier, and Succeed Together. These values guide how employees operate every day and are reflected in the company's commitment to creating a world-class organization which places a high value on motivational leadership, engaged talent, and customer focus. For more information on working at MetLife, please visit MetLife Careers.

LOB/ Global Function: Global Corporate Security

As an integral part of the larger Global Technology & Operations organization, Global Corporate Security (GS) provides integrated security and operational risk management services across several functional areas including Security Operations, Crisis Management, Executive Protection & Event Security, Intelligence & Risk Assessment, and Security Systems and Applications.

Along with the rest of Global Technology and Operations (GTO), GS has adopted a strategic-control model across three geographic regions to ensure consistent execution of global security operations, policies, and procedures protecting associates, sites, technology and operations. GS focuses on being proactive - assessing risk, executing appropriate prevention and preparedness measures, and leading the development of planned response to potential disruptions.

THE ROLE: The Assistant Vice President for Global Crisis Management will lead the Crisis Management function at MetLife, including the Crisis Management Lead for the Americas. The role will be responsible for the continued coordination, implementation and maintenance of the Global Crisis Management program, associated metrics and all aspects of related technology, training and program development.

Key Relationships:

Reports to: SVP Global Corporate Security

Direct Reports: 1

Other Key Stakeholders: Senior Vice President, IT Risk and Security, Assistant Vice President, Business Continuity, GS Regional Vice Presidents

Location: New York, NY

Key Responsibilities:

The Global Technology & Operations area within MetLife is seeking a New York metro-based crisis management expert with at least 10 years of relevant experience to lead the Crisis Management function at MetLife. He or she will report to the Senior Vice President of Global Corporate Security and Chief Security Officer.

Responsibilities

- Improves and maintains the global framework for crisis management. Builds and maintains crisis and incident management strategies and executable plans.

- Develops and maintains crisis communications protocols and channels including MetLife's mass notification tool and Crisis Management intranet site, among others.

- Develops exercise scenarios, training materials and drives crisis preparedness and response awareness content for all employees.

- Supports regional security teams during responses to major crises, and coordinates necessary corporate response while informing or engaging the enterprise-level senior management team, as appropriate.

- Coordinates with MetLife's business continuity, disaster recovery and intelligence teams in proactively assessing risk to prepare for and respond to crises.

- Regularly conducts risk assessment of potential crises, identifies significant security and business issues and recommends and executes refinements to MetLife's approach.

- Communicates regularly on the efficiency and effectiveness of crisis management to senior leadership and other stakeholders

Job Requirements:

Business Knowledge/Technical Skills:

- At least 10 years of relevant experience in developing and operationalizing a global crisis / incident management program in regulated industries.

- Strong record of leadership and achievement in global crisis management with proven track record articulating a compelling strategy, developing plans, conducting training & testing, and executing crisis response.

- Comprehensive knowledge of crisis management processes and technology, including integration of operations / command centers and related technology and applications into crisis management preparedness and response.

- Proven excellent project management and supervisory skills.

- Ability to work in a matrix environment and effectively manage through influence.

- Excellent interpersonal, oral and written communication skills.

- Bachelor's degree required. Advanced degree preferred.

- Multilingual capabilities a plus.

- CBCP or related certification desired.

Leadership Competencies

  • Thinks Strategically - Sets direction aligned to the company's strategy, applying external and global perspective to meet local and global needs.

  • Motivates People - Gains people commitment to achieve business objectives through clear communication of the company's vision and flexing leadership styles to inspire high performance.

  • Creates Partnerships - Authentically builds trusted relationships and collaborates across global, diverse and multi-functional teams to successfully drive business objectives.

  • Grows Talent - Inclusively and pro-actively develops talent, empowers individuals and manages diverse teams to drive engagement and performance.

  • Drives Results - Sets aggressive goals and is accountable for continuously driving improved performance, leading change and ensuring high standards.

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, martial or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

Note to Mobile Users: If viewing on a mobile device and would like to apply, please email the job to yourself and complete the application from a desktop/laptop.

Note to Desktop/Laptop Users: For immediate consideration, click Apply Now button below. You will be directed to complete an on-line profile which takes 10 - 15 minutes to complete. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Internal Use Only: 032 No Selection

Zip Code:

10015

Company Info
MetLife, Inc.
1095, Avenue of the Americas
New York, NY, United States

Phone:
Web Site: metLife.com

Company Profile

Company Info


MetLife, Inc.
1095, Avenue of the Americas
New York, NY, United States
Phone:
Web Site: metLife.com

AVP Crisis Management, Global Corporate Security, Global Technology & Operations

col-narrow-left   

Job ID:

23040

Location:

New-York, NY 

Job function:

Business Development, Information Systems Management
col-narrow-right   

Posted:

03.10.2016

Employment Type:

Full time

Industry:

Financial
col-wide   

Title:

AVP Crisis Management, Global Corporate Security, Global Technology & Operations

Job Description:

METLIFE:

"At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers."

MetLife, through its subsidiaries and affiliates, is a global provider of life insurance, annuities, employee benefits and asset management with operations in nearly 50 countries and leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East. With a proven track record of financial strength and delivering on promises since 1868, the company prides itself on helping people plan for their future by protecting what matters most - their families and their achievements.

With 2014 total operating income of ~$70 billion, MetLife is ranked #42 on the Fortune 500 list and #69 on the Forbes Global 2000 list of the world's largest public companies. Globally, the company has ~65,000 employees serving approximately 100 million customers, individuals, and businesses, including 90 of the FORTUNE 100. MetLife is also one of the largest institutional investors in the US with more than $450 billion in managed assets. FORTUNE Magazine's World's Most Admired Company survey recently named MetLife #1 in the Life and Health Insurance industry.

MetLife is an ambitious company with the scale, scope and talent to lead the transformation of the insurance and employee benefits industry, driving world class standards of performance around the globe. Launched in 2012 by MetLife Chairman and CEO, Steven Kandarian, the company's enterprise strategy is based on four cornerstones: Refocus the U.S. Business, Grow Emerging Markets, Build a Global Employee Benefits Business and Drive Towards Customer Centricity and a Global Brand. Concrete actions are well underway in each of these strategic focus areas, including moving to a horizontally-integrated global operating model to help drive greater leverage of technology and operations and the more consistent application of functional priorities across global markets.

As One MetLife, the company has defined common values shared across the enterprise: Put Customers First, Be the Best, Make Things Easier, and Succeed Together. These values guide how employees operate every day and are reflected in the company's commitment to creating a world-class organization which places a high value on motivational leadership, engaged talent, and customer focus. For more information on working at MetLife, please visit MetLife Careers.

LOB/ Global Function: Global Corporate Security

As an integral part of the larger Global Technology & Operations organization, Global Corporate Security (GS) provides integrated security and operational risk management services across several functional areas including Security Operations, Crisis Management, Executive Protection & Event Security, Intelligence & Risk Assessment, and Security Systems and Applications.

Along with the rest of Global Technology and Operations (GTO), GS has adopted a strategic-control model across three geographic regions to ensure consistent execution of global security operations, policies, and procedures protecting associates, sites, technology and operations. GS focuses on being proactive - assessing risk, executing appropriate prevention and preparedness measures, and leading the development of planned response to potential disruptions.

THE ROLE: The Assistant Vice President for Global Crisis Management will lead the Crisis Management function at MetLife, including the Crisis Management Lead for the Americas. The role will be responsible for the continued coordination, implementation and maintenance of the Global Crisis Management program, associated metrics and all aspects of related technology, training and program development.

Key Relationships:

Reports to: SVP Global Corporate Security

Direct Reports: 1

Other Key Stakeholders: Senior Vice President, IT Risk and Security, Assistant Vice President, Business Continuity, GS Regional Vice Presidents

Location: New York, NY

Key Responsibilities:

The Global Technology & Operations area within MetLife is seeking a New York metro-based crisis management expert with at least 10 years of relevant experience to lead the Crisis Management function at MetLife. He or she will report to the Senior Vice President of Global Corporate Security and Chief Security Officer.

Responsibilities

- Improves and maintains the global framework for crisis management. Builds and maintains crisis and incident management strategies and executable plans.

- Develops and maintains crisis communications protocols and channels including MetLife's mass notification tool and Crisis Management intranet site, among others.

- Develops exercise scenarios, training materials and drives crisis preparedness and response awareness content for all employees.

- Supports regional security teams during responses to major crises, and coordinates necessary corporate response while informing or engaging the enterprise-level senior management team, as appropriate.

- Coordinates with MetLife's business continuity, disaster recovery and intelligence teams in proactively assessing risk to prepare for and respond to crises.

- Regularly conducts risk assessment of potential crises, identifies significant security and business issues and recommends and executes refinements to MetLife's approach.

- Communicates regularly on the efficiency and effectiveness of crisis management to senior leadership and other stakeholders

Job Requirements:

Business Knowledge/Technical Skills:

- At least 10 years of relevant experience in developing and operationalizing a global crisis / incident management program in regulated industries.

- Strong record of leadership and achievement in global crisis management with proven track record articulating a compelling strategy, developing plans, conducting training & testing, and executing crisis response.

- Comprehensive knowledge of crisis management processes and technology, including integration of operations / command centers and related technology and applications into crisis management preparedness and response.

- Proven excellent project management and supervisory skills.

- Ability to work in a matrix environment and effectively manage through influence.

- Excellent interpersonal, oral and written communication skills.

- Bachelor's degree required. Advanced degree preferred.

- Multilingual capabilities a plus.

- CBCP or related certification desired.

Leadership Competencies

  • Thinks Strategically - Sets direction aligned to the company's strategy, applying external and global perspective to meet local and global needs.

  • Motivates People - Gains people commitment to achieve business objectives through clear communication of the company's vision and flexing leadership styles to inspire high performance.

  • Creates Partnerships - Authentically builds trusted relationships and collaborates across global, diverse and multi-functional teams to successfully drive business objectives.

  • Grows Talent - Inclusively and pro-actively develops talent, empowers individuals and manages diverse teams to drive engagement and performance.

  • Drives Results - Sets aggressive goals and is accountable for continuously driving improved performance, leading change and ensuring high standards.

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, martial or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

Note to Mobile Users: If viewing on a mobile device and would like to apply, please email the job to yourself and complete the application from a desktop/laptop.

Note to Desktop/Laptop Users: For immediate consideration, click Apply Now button below. You will be directed to complete an on-line profile which takes 10 - 15 minutes to complete. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Internal Use Only: 032 No Selection

Zip Code:

10015
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