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Team Lead - Customer Service. Job in London, United Kingdom in The Priceline Group Inc.. Nelest.com
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Team Lead - Customer Service

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Job ID:

22782

Location:

London 

Job function:

Business Development, General Management
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Posted:

03.09.2016

Employment Type:

Full time

Industry:

Hospitality / Tourism, Tech / Software, Services
col-wide   

Title:

Team Lead - Customer Service

Job Description:

How would you lead a Customer Service team in a high paced and international environment to excel? At Booking.com, Customer Service Team Managers pair good leadership skills with a passion for excellent customer service and getting things done mentality.

Your challenge:

In this unique position you encourage, provide focus and support your team achieve their goals. You create a safe working environment and analyze, plan and troubleshoot work activities. You nurture (multicultural) talent and lead by understanding your people.

Our multilingual Customer Service team provides dedicated assistance and advocacy to make sure stays meet or exceed their expectations. Together with your team you find solutions, formulate new ideas and embrace change. Your team consists of around 15 international Customer Service Executives.

You report directly to the Customer Service Manager of our customer service centre in London (Canary Wharf).

You will manage a team of about 15 talented Customer Services Executives. You will lead them, develop them and make sure that they are consistently able to provide excellence in Customer Service.

Job Requirements:

You bring:

  • Bachelors level,
  • Minimum 3 years' people management experience in an international environment,
  • Experience within a customer support services,
  • Advanced English and preferably another language,
  • Able to work the Weekend Shift or Late Shift

We provide you with:

  • Quarterly performance bonus of 12% if 100% of goals are achieved,
  • Free hot meal daily and fresh fruit
  • Premium pay for working hours in the evening, nights or at weekends
  • If needed we may be able supply you with a relocation package. This package varies upon countries,
  • Dynamic and fast paced work environment,
  • Booking Benefit (get discount on your Booking.com reservations),
  • Booking.com is the world leader in booking accommodations online and our growth provides you with constant challenges and chances for growth.

Who are we:

Booking.com BV (the company behind Booking.com


Company Info
The Priceline Group Inc.
800 Connecticut Avenue
Norwalk, CT, United States

Phone:
Web Site: www.pricelinegroup.com

Company Profile

Company Info


The Priceline Group Inc.
800 Connecticut Avenue
Norwalk, CT, United States
Phone:
Web Site: www.pricelinegroup.com

Team Lead - Customer Service

col-narrow-left   

Job ID:

22782

Location:

London 

Job function:

Business Development, General Management
col-narrow-right   

Posted:

03.09.2016

Employment Type:

Full time

Industry:

Hospitality / Tourism, Tech / Software, Services
col-wide   

Title:

Team Lead - Customer Service

Job Description:

How would you lead a Customer Service team in a high paced and international environment to excel? At Booking.com, Customer Service Team Managers pair good leadership skills with a passion for excellent customer service and getting things done mentality.

Your challenge:

In this unique position you encourage, provide focus and support your team achieve their goals. You create a safe working environment and analyze, plan and troubleshoot work activities. You nurture (multicultural) talent and lead by understanding your people.

Our multilingual Customer Service team provides dedicated assistance and advocacy to make sure stays meet or exceed their expectations. Together with your team you find solutions, formulate new ideas and embrace change. Your team consists of around 15 international Customer Service Executives.

You report directly to the Customer Service Manager of our customer service centre in London (Canary Wharf).

You will manage a team of about 15 talented Customer Services Executives. You will lead them, develop them and make sure that they are consistently able to provide excellence in Customer Service.

Job Requirements:

You bring:

  • Bachelors level,
  • Minimum 3 years' people management experience in an international environment,
  • Experience within a customer support services,
  • Advanced English and preferably another language,
  • Able to work the Weekend Shift or Late Shift

We provide you with:

  • Quarterly performance bonus of 12% if 100% of goals are achieved,
  • Free hot meal daily and fresh fruit
  • Premium pay for working hours in the evening, nights or at weekends
  • If needed we may be able supply you with a relocation package. This package varies upon countries,
  • Dynamic and fast paced work environment,
  • Booking Benefit (get discount on your Booking.com reservations),
  • Booking.com is the world leader in booking accommodations online and our growth provides you with constant challenges and chances for growth.

Who are we:

Booking.com BV (the company behind Booking.com

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