Query SELECT `session_id` FROM `user_session_data_storage` WHERE `session_id` = ? : 
Statement could not be executed (HY000 - 145 - Table './db05/user_session_data_storage' is marked as crashed and should be repaired)
Query INSERT INTO `user_session_data_storage` SET `last_activity` = NOW(), `session_id` = ? : 
Statement could not be executed (HY000 - 145 - Table './db05/user_session_data_storage' is marked as crashed and should be repaired)
Team Lead - Customer Service. Job in Berlin, Germany in The Priceline Group Inc.. Nelest.com
Home  |  Contact  |  About Us
|   Register  |  Sign In

Team Lead - Customer Service

col-narrow-left   

Job ID:

22746

Location:

Berlin 

Job function:

Business Development, General Management
col-narrow-right   

Posted:

03.09.2016

Employment Type:

Full time

Industry:

Hospitality / Tourism, Tech / Software, Services
col-wide   

Title:

Team Lead - Customer Service

Job Description:

How would you lead a Customer Service team in a high paced and international environment to excel? At Booking.com, Customer Service Team Leads pair good leadership skills with a passion for excellent customer service and getting things done mentality.

Your challenge:

In this unique position you encourage, provide focus and support your team achieve their goals. You create a safe working environment and analyze, plan and troubleshoot work activities. You nurture (multicultural) talent and lead by understanding your people.

Our multilingual Customer Service team provides dedicated assistance and advocacy to make sure stays meet or exceed their expectations. Together with your team you find solutions, formulate new ideas and embrace change. Your team consists of around 15 international Customer Service Executives.

You report directly to the Customer Service Manager of this location.

You will manage a team of about 15 talent Customer Services Executive. You will lead them, develop them and make sure that they are consistently able to provide excellence in Customer Services.

Job Requirements:

You bring:

  • Bachelors level,
  • Minimum 2 year's people management experience in an international environment,
  • Experience within a customer support services,
  • Advanced English and preferably another language,
  • Able to work various shifts if required (day shift, late shift or weekend shift).

We provide you with:

  • You will be working in one of our central located offices in Berlin,
  • 12 month contract with the idea to build a long term relationship,
  • 40 working hours (rotating shifts),
  • Quarterly performance bonus of 12% if 100% of goals are achieved,
  • If needed we will supply you with a relocation package. This package varies upon countries,
  • Dynamic and fast paced work environment,
  • Booking Benefit (get discount on your Booking.com reservations),
  • Access to shopping-, gym- and restaurant discounts locally,
  • Booking.com is the world leader in booking accommodations online and our growth provides you with constant challenges and chances for growth.

Booking.com BV (the company behind Booking.com


Company Info
The Priceline Group Inc.
800 Connecticut Avenue
Norwalk, CT, United States

Phone:
Web Site: www.pricelinegroup.com

Company Profile

Company Info


The Priceline Group Inc.
800 Connecticut Avenue
Norwalk, CT, United States
Phone:
Web Site: www.pricelinegroup.com

Team Lead - Customer Service

col-narrow-left   

Job ID:

22746

Location:

Berlin 

Job function:

Business Development, General Management
col-narrow-right   

Posted:

03.09.2016

Employment Type:

Full time

Industry:

Hospitality / Tourism, Tech / Software, Services
col-wide   

Title:

Team Lead - Customer Service

Job Description:

How would you lead a Customer Service team in a high paced and international environment to excel? At Booking.com, Customer Service Team Leads pair good leadership skills with a passion for excellent customer service and getting things done mentality.

Your challenge:

In this unique position you encourage, provide focus and support your team achieve their goals. You create a safe working environment and analyze, plan and troubleshoot work activities. You nurture (multicultural) talent and lead by understanding your people.

Our multilingual Customer Service team provides dedicated assistance and advocacy to make sure stays meet or exceed their expectations. Together with your team you find solutions, formulate new ideas and embrace change. Your team consists of around 15 international Customer Service Executives.

You report directly to the Customer Service Manager of this location.

You will manage a team of about 15 talent Customer Services Executive. You will lead them, develop them and make sure that they are consistently able to provide excellence in Customer Services.

Job Requirements:

You bring:

  • Bachelors level,
  • Minimum 2 year's people management experience in an international environment,
  • Experience within a customer support services,
  • Advanced English and preferably another language,
  • Able to work various shifts if required (day shift, late shift or weekend shift).

We provide you with:

  • You will be working in one of our central located offices in Berlin,
  • 12 month contract with the idea to build a long term relationship,
  • 40 working hours (rotating shifts),
  • Quarterly performance bonus of 12% if 100% of goals are achieved,
  • If needed we will supply you with a relocation package. This package varies upon countries,
  • Dynamic and fast paced work environment,
  • Booking Benefit (get discount on your Booking.com reservations),
  • Access to shopping-, gym- and restaurant discounts locally,
  • Booking.com is the world leader in booking accommodations online and our growth provides you with constant challenges and chances for growth.

Booking.com BV (the company behind Booking.com

Copyright © 2016 NELEST.COM All rights reserved