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Product Manager - Customer Care & Fraud/Payment. Job in San Francisco, California, United States in TripAdvisor, Inc.. Nelest.com
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Product Manager - Customer Care & Fraud/Payment

col-narrow-left   

Job ID:

22553

Location:

San Francisco, CA 

Job function:

Product Development
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Posted:

03.08.2016

Employment Type:

Full time

Industry:

Hospitality / Tourism, Tech / Software
col-wide   

Title:

Product Manager - Customer Care & Fraud/Payment

Job Description:

Job summary

The Product Manager - Fraud and Customer Care, based in San Francisco, is responsible for driving key product initiatives for our Customer Care, Fraud prevention and Payment teams. You will work closely with the business stakeholders as well as your engineering team and the rest of the Product team to deliver and scale our next-generation Customer Care and Payment platforms. You are a leader who will own the vision for the platform and drive key initiatives, including building fraud prevention algorithms, Improving the Customer Care experience, adding new payment gateways or payment processors, adding new currencies for payments take-ins or take-outs, building reliable and redundant payment systems, along with other high visibility projects.


You are a self-starter and thrive in an environment where you can work on complex product features. You are skilled at translating business needs into product plans that incorporate appropriate internal/external research. You have extensive experience working in Agile framework and with engineering teams to break down the product plans and deliver best-in-class products. Your communication skills allow you to excel at collaborating in a Global team environment working in several timezones.

At Viator, you will have the opportunity to work in a fast growing environment where you will have a lot of ownership while being part of the TripAdvisor family ensures you will have the support needed to exceed your goals.

Summary of essential job functions


- Be the voice of the Payment, Finance and Fraud teams. Carry out the Product vision for the payment platform and champion it through the entire organization.
- Partner with our Senior Product Manager of Customer Care to deliver best-in-class customer care platform
- Define long term vision for the payment platform as well as tactical initiatives required for urgent needs.
- Lead optimization of our fraud monitoring systems.
- Work with 3rd party providers and/or commercial software providers.
- Work with business stakeholders to define and translate strategic business ideas into product stories and acceptance criteria.
- Manage technical projects, track progress towards milestones, and keep tabs on all the moving parts of agile planning and development cycles
- Communicate the state of projects across teams, stakeholders as well as to executives.
- Research, troubleshoot, diagnose, and recommend solutions to complex business and technical problems









Minimum

Job Requirements:



- 1 to 3 years of product management experience
- Strong technical understanding. Engineering background preferred.
- Experience in the areas of fraud prevention, customer care, payment processing, compliance, revenue and cost optimization a strong plus.
- Familiarity with travel industry concepts, practices and procedures nice to have.
- Desire to work in a fast-paced, results drive environment with a diverse set of responsibilities.
- Proven ability to create, analyze and communicate analytics and performance metrics
- Outstanding verbal, written and presentation skills
- Strong time-management skills and ability to prioritize
- Proficiency with agile development
- Ability to collaborate with a global team, across multiple time zones
- Be prepared to occasionally work out of usual business hours when required to teleconference with Australia or Europe, as necessary
- Available to travel to Sydney Australia and to Las Vegas Nevada once or twice a year











*LI-JC1

Zip Code:

94150

Company Info
TripAdvisor, Inc.
400 First Ave
Needham, MA, United States

Phone:
Web Site: tripadvisor.com

Company Profile

Company Info


TripAdvisor, Inc.
400 First Ave
Needham, MA, United States
Phone:
Web Site: tripadvisor.com

Product Manager - Customer Care & Fraud/Payment

col-narrow-left   

Job ID:

22553

Location:

San Francisco, CA 

Job function:

Product Development
col-narrow-right   

Posted:

03.08.2016

Employment Type:

Full time

Industry:

Hospitality / Tourism, Tech / Software
col-wide   

Title:

Product Manager - Customer Care & Fraud/Payment

Job Description:

Job summary

The Product Manager - Fraud and Customer Care, based in San Francisco, is responsible for driving key product initiatives for our Customer Care, Fraud prevention and Payment teams. You will work closely with the business stakeholders as well as your engineering team and the rest of the Product team to deliver and scale our next-generation Customer Care and Payment platforms. You are a leader who will own the vision for the platform and drive key initiatives, including building fraud prevention algorithms, Improving the Customer Care experience, adding new payment gateways or payment processors, adding new currencies for payments take-ins or take-outs, building reliable and redundant payment systems, along with other high visibility projects.


You are a self-starter and thrive in an environment where you can work on complex product features. You are skilled at translating business needs into product plans that incorporate appropriate internal/external research. You have extensive experience working in Agile framework and with engineering teams to break down the product plans and deliver best-in-class products. Your communication skills allow you to excel at collaborating in a Global team environment working in several timezones.

At Viator, you will have the opportunity to work in a fast growing environment where you will have a lot of ownership while being part of the TripAdvisor family ensures you will have the support needed to exceed your goals.

Summary of essential job functions


- Be the voice of the Payment, Finance and Fraud teams. Carry out the Product vision for the payment platform and champion it through the entire organization.
- Partner with our Senior Product Manager of Customer Care to deliver best-in-class customer care platform
- Define long term vision for the payment platform as well as tactical initiatives required for urgent needs.
- Lead optimization of our fraud monitoring systems.
- Work with 3rd party providers and/or commercial software providers.
- Work with business stakeholders to define and translate strategic business ideas into product stories and acceptance criteria.
- Manage technical projects, track progress towards milestones, and keep tabs on all the moving parts of agile planning and development cycles
- Communicate the state of projects across teams, stakeholders as well as to executives.
- Research, troubleshoot, diagnose, and recommend solutions to complex business and technical problems









Minimum

Job Requirements:



- 1 to 3 years of product management experience
- Strong technical understanding. Engineering background preferred.
- Experience in the areas of fraud prevention, customer care, payment processing, compliance, revenue and cost optimization a strong plus.
- Familiarity with travel industry concepts, practices and procedures nice to have.
- Desire to work in a fast-paced, results drive environment with a diverse set of responsibilities.
- Proven ability to create, analyze and communicate analytics and performance metrics
- Outstanding verbal, written and presentation skills
- Strong time-management skills and ability to prioritize
- Proficiency with agile development
- Ability to collaborate with a global team, across multiple time zones
- Be prepared to occasionally work out of usual business hours when required to teleconference with Australia or Europe, as necessary
- Available to travel to Sydney Australia and to Las Vegas Nevada once or twice a year











*LI-JC1

Zip Code:

94150
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