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eCommerce Product Manager - eBookers FL, SE. Job in London, United Kingdom in Expedia, Inc.. Nelest.com
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eCommerce Product Manager - eBookers FL, SE

col-narrow-left   

Job ID:

22478

Location:

London 

Job function:

Information Systems Management, Sales
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Posted:

03.08.2016

Employment Type:

Full time

Industry:

Hospitality / Tourism, Tech / Software, Services
col-wide   

Title:

eCommerce Product Manager - eBookers FL, SE

Job Description:

Position Description Role purpose: Owner of the regional site performance and user experience by tracking and monitoring key site KPIs and VOC, and other site metrics. Support the strategic initiatives that are required to improve site performance and differentiate eBookers vs. our competition and lead selected initiatives to deliver revenue and profit for the company. This role will report to the Snr Manager eCommerce. Job Description: Support the strategic and operating planning for all LOB, e.g. Air, Hotel, Car, Packages across a set of regional POSa. Monitor product and booking path conversion in a region, including defining the strategic initiatives required to improve them as well as to exceed customer needs in order to differentiate eBookers from its competition; and supporting selected initiatives to deliver revenue and profit for the company. Product and Business Strategy to improve site performance (40%) Continuously work on identifying ways to improve site performance in order to provide a competitive user experience against the industry best-practices by working closely with EMEA Site Optimisation and Development teams and EMEA Product and Strategy team Work closely with Global Content & Supply teams to define and maintain relevant site content (e.g., amenities, descriptions, pictures for each hotel and/or destination etc.) in a local language of the site to improve conversion and provide engaging site experience Provide inputs into business requirements for new initiatives to improve site performance (e.g. efficiencies of site functionalities, quality and effectiveness of product presentation; cross-selling and up-selling etc.) to EMEA eCommerce and Product teams May lead and own end to end ownership of ad hoc project initiatives Customer Experience linked to the site experience: (25%) Understand key drivers of Customer conversion (e.g. UI, site features, site defects etc.), including drivers of customer dropout rate & funnel analysis Take responsibility to support growth of regional net customer figures (new + repeat - newly lapsed customers) and Net Promoter Score (NPS) in assigned markets Coordinate with EMEA Customer Experience team and Global Customer Operations to ensure pain points are addressed Work with Marketing team to understand key drivers of customer satisfaction, including drivers of customer attrition; and own content for customer facing FAQ's for business Reporting and Analysis (25%) Support of key site metrics (visitors, engagement, conversion, etc.) and develop/implement performance improvement plans as appropriate Own, present, and track routine and ad hoc analytical reports focused on site performance, business performance towards the goal of improving conversion rates and average transaction size for assigned businesses. Provide analytics input into business cases for new site initiatives across the Region as required Participation in Region business P&L, identify opportunities for conversion and path progression improvements as well as provide ad hoc input into financial forecasting Supplier Relations (10%) Partner with EMEA Product Team and/or Global Supply organization when site performance issues are linked to supplier deficiencies experiences Review, coordinate and feed Voice of Customer content to relevant teams to inform strategy & initiatives and/or to raise issues/pain-points to be fixed

Job Requirements:

Job requirements: University degree Passionate about the consumer and consumer advocate mind-set Proven Product and online commercial experience Creative and innovative thinker with a "can do" attitude Ability to work in cross-functional team in a matrixed organization Very strong interpersonal and communication skills (externally and internally at all levels) Analytical mind and ability to analyse customer data and drive to insights Travel industry experience a plus Understands concept of SEO and SEM Preferably have language skills in Finnish

Company Info
Expedia, Inc.
333 108-th Ave Ne
Bellevue, WA, United States

Phone:
Web Site: www.expediainc.com

Company Profile

Company Info


Expedia, Inc.
333 108-th Ave Ne
Bellevue, WA, United States
Phone:
Web Site: www.expediainc.com

eCommerce Product Manager - eBookers FL, SE

col-narrow-left   

Job ID:

22478

Location:

London 

Job function:

Information Systems Management, Sales
col-narrow-right   

Posted:

03.08.2016

Employment Type:

Full time

Industry:

Hospitality / Tourism, Tech / Software, Services
col-wide   

Title:

eCommerce Product Manager - eBookers FL, SE

Job Description:

Position Description Role purpose: Owner of the regional site performance and user experience by tracking and monitoring key site KPIs and VOC, and other site metrics. Support the strategic initiatives that are required to improve site performance and differentiate eBookers vs. our competition and lead selected initiatives to deliver revenue and profit for the company. This role will report to the Snr Manager eCommerce. Job Description: Support the strategic and operating planning for all LOB, e.g. Air, Hotel, Car, Packages across a set of regional POSa. Monitor product and booking path conversion in a region, including defining the strategic initiatives required to improve them as well as to exceed customer needs in order to differentiate eBookers from its competition; and supporting selected initiatives to deliver revenue and profit for the company. Product and Business Strategy to improve site performance (40%) Continuously work on identifying ways to improve site performance in order to provide a competitive user experience against the industry best-practices by working closely with EMEA Site Optimisation and Development teams and EMEA Product and Strategy team Work closely with Global Content & Supply teams to define and maintain relevant site content (e.g., amenities, descriptions, pictures for each hotel and/or destination etc.) in a local language of the site to improve conversion and provide engaging site experience Provide inputs into business requirements for new initiatives to improve site performance (e.g. efficiencies of site functionalities, quality and effectiveness of product presentation; cross-selling and up-selling etc.) to EMEA eCommerce and Product teams May lead and own end to end ownership of ad hoc project initiatives Customer Experience linked to the site experience: (25%) Understand key drivers of Customer conversion (e.g. UI, site features, site defects etc.), including drivers of customer dropout rate & funnel analysis Take responsibility to support growth of regional net customer figures (new + repeat - newly lapsed customers) and Net Promoter Score (NPS) in assigned markets Coordinate with EMEA Customer Experience team and Global Customer Operations to ensure pain points are addressed Work with Marketing team to understand key drivers of customer satisfaction, including drivers of customer attrition; and own content for customer facing FAQ's for business Reporting and Analysis (25%) Support of key site metrics (visitors, engagement, conversion, etc.) and develop/implement performance improvement plans as appropriate Own, present, and track routine and ad hoc analytical reports focused on site performance, business performance towards the goal of improving conversion rates and average transaction size for assigned businesses. Provide analytics input into business cases for new site initiatives across the Region as required Participation in Region business P&L, identify opportunities for conversion and path progression improvements as well as provide ad hoc input into financial forecasting Supplier Relations (10%) Partner with EMEA Product Team and/or Global Supply organization when site performance issues are linked to supplier deficiencies experiences Review, coordinate and feed Voice of Customer content to relevant teams to inform strategy & initiatives and/or to raise issues/pain-points to be fixed

Job Requirements:

Job requirements: University degree Passionate about the consumer and consumer advocate mind-set Proven Product and online commercial experience Creative and innovative thinker with a "can do" attitude Ability to work in cross-functional team in a matrixed organization Very strong interpersonal and communication skills (externally and internally at all levels) Analytical mind and ability to analyse customer data and drive to insights Travel industry experience a plus Understands concept of SEO and SEM Preferably have language skills in Finnish
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