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Supervisor, Collections. Job in Kuala Lumpur, Malaysia in Expedia, Inc.. Nelest.com
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Supervisor, Collections

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Job ID:

22466

Location:

Kuala Lumpur 

Job function:

Accounting / Control
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Posted:

03.08.2016

Employment Type:

Full time

Industry:

Hospitality / Tourism, Tech / Software, Services
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Title:

Supervisor, Collections

Job Description:

Position Description Position Overview: In the Collections Supervisor role, you will be responsible for overseeing as well as participating in the daily processes of the Collections department. This individual will ensure collections tasks are completed timely, provide task priorities to the team, assist with problem resolution, assist in leadership responsibilities, and ensure company and departmental policies are followed. As part of the Global Financial Operations team the ideal candidate will need to have strong written and verbal communication skills and be a detail-oriented problem solver with the ability to multi-task. We are looking for a team-player who enjoys working closely with other departments in an ever-changing environment. Responsibilities include but are not limited to: - Supervision and performance of daily collection department functions, including assignment of work queues, management of escalation cases and monitoring of collector workloads and performance against metrics - Review and create cases related to credit notes for late reconciliation requests by hotels - Responsible for overseeing staff, including but not limited to fielding questions, providing task priorities, and problem resolution - Meet with each direct report at least weekly to discuss issues and escalation cases - Actively participate in interviewing and hiring employees - Facilitate the training of employees and ensure training manuals are updated - Lead and coach team utilizing formal performance reviews and one-on-ones while leading by example - Prepare monthly presentations on portfolio performance for discussion with leadership team - Ensure company and departmental policies are followed - Monitor staff productivity goals and expectations - Correspond with Market Managers, PAC/GSO team, corporate contacts, and properties on escalated issues - Make collection calls on Top Revenue hotels; send emails and faxes to Top Revenue hotels regarding commissions due on a daily basis - Communicate with Top Revenue hotels in various countries, as required - Manage assigned account base in regard to commission collections, maintain up-to-date contact information for hotels assigned to you - Complete special projects as assigned Other duties as assigned

Job Requirements:

Preferred Qualifications: - University degree in related field - 2 - 5 years previous supervisory experience - Fluent English. Other language skills related to Asia Pacific (APAC) countries will be an added advantage. - Previous collections experience - Previous travel industry experience - Extensive knowledge of basic computer programs including Excel, Word, and Outlook - Detail-oriented, organized, efficient and able to multi-task - Excellent problem-solving, analytical and mathematical skills - Positive attitude, goal-oriented, and able to work with minimal supervision - Excellent verbal and written communication skills - Excellent interpersonal skills

Company Info
Expedia, Inc.
333 108-th Ave Ne
Bellevue, WA, United States

Phone:
Web Site: www.expediainc.com

Company Profile

Company Info


Expedia, Inc.
333 108-th Ave Ne
Bellevue, WA, United States
Phone:
Web Site: www.expediainc.com

Supervisor, Collections

col-narrow-left   

Job ID:

22466

Location:

Kuala Lumpur 

Job function:

Accounting / Control
col-narrow-right   

Posted:

03.08.2016

Employment Type:

Full time

Industry:

Hospitality / Tourism, Tech / Software, Services
col-wide   

Title:

Supervisor, Collections

Job Description:

Position Description Position Overview: In the Collections Supervisor role, you will be responsible for overseeing as well as participating in the daily processes of the Collections department. This individual will ensure collections tasks are completed timely, provide task priorities to the team, assist with problem resolution, assist in leadership responsibilities, and ensure company and departmental policies are followed. As part of the Global Financial Operations team the ideal candidate will need to have strong written and verbal communication skills and be a detail-oriented problem solver with the ability to multi-task. We are looking for a team-player who enjoys working closely with other departments in an ever-changing environment. Responsibilities include but are not limited to: - Supervision and performance of daily collection department functions, including assignment of work queues, management of escalation cases and monitoring of collector workloads and performance against metrics - Review and create cases related to credit notes for late reconciliation requests by hotels - Responsible for overseeing staff, including but not limited to fielding questions, providing task priorities, and problem resolution - Meet with each direct report at least weekly to discuss issues and escalation cases - Actively participate in interviewing and hiring employees - Facilitate the training of employees and ensure training manuals are updated - Lead and coach team utilizing formal performance reviews and one-on-ones while leading by example - Prepare monthly presentations on portfolio performance for discussion with leadership team - Ensure company and departmental policies are followed - Monitor staff productivity goals and expectations - Correspond with Market Managers, PAC/GSO team, corporate contacts, and properties on escalated issues - Make collection calls on Top Revenue hotels; send emails and faxes to Top Revenue hotels regarding commissions due on a daily basis - Communicate with Top Revenue hotels in various countries, as required - Manage assigned account base in regard to commission collections, maintain up-to-date contact information for hotels assigned to you - Complete special projects as assigned Other duties as assigned

Job Requirements:

Preferred Qualifications: - University degree in related field - 2 - 5 years previous supervisory experience - Fluent English. Other language skills related to Asia Pacific (APAC) countries will be an added advantage. - Previous collections experience - Previous travel industry experience - Extensive knowledge of basic computer programs including Excel, Word, and Outlook - Detail-oriented, organized, efficient and able to multi-task - Excellent problem-solving, analytical and mathematical skills - Positive attitude, goal-oriented, and able to work with minimal supervision - Excellent verbal and written communication skills - Excellent interpersonal skills
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