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Senior Process Consultant. Job in Bellevue, Washington, United States in Expedia, Inc.. Nelest.com
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Senior Process Consultant

col-narrow-left   

Job ID:

22433

Location:

Bellevue, WA 

Job function:

Business Development, Consulting
col-narrow-right   

Posted:

03.08.2016

Employment Type:

Full time

Industry:

Hospitality / Tourism, Tech / Software, Services
col-wide   

Title:

Senior Process Consultant

Job Description:

Position Description

JOB PURPOSE
Facilitate strategic and/or operational changes and process improvement initiatives designed to achieve significant results in the key areas of quality, cost effectiveness, service delivery, process redesign, outcomes measurement, risk avoidance/control and regulatory compliance. Work with a broad constituency at all organizational levels, advocate the adoption and application of quality and process improvement concepts and principles aimed at improving value for Expedia Core Platform Technology.
Under minimal direction, responsible for process portions of a project, leading small teams, performing and reviewing detailed analysis and developing solution recommendations. Provide support to Project team in the area of ITIL process definition and able to work independently. Provide subject matter expertise on the consistent execution of Process Methodology based on professional knowledge and background.
Could potentially grow to ensure that highly complex projects are properly defined and are able to deliver expected efficiency gains, revenue enhancements, increased customer service levels or strategic advantages.
JOB FUNCTIONS
  • Research and analyze organizational data to provide Expedia Core Technologies with potential areas of opportunity for transformational change in business processes and/or services of broad significance to the organization

  • Coordinate all aspects of process improvement initiatives/projects, including defining and measuring the problem, conducting detailed work analysis and developing and controlling outcomes-based process improvement and implementation work plans

  • Analyze as-is process of ITIL V3 aligned Service Management (Service management lifecycle) for the SM tower.

  • Finalize process flows and process assets and facilitating process definition

  • Co-ordinates with team to provide the right inputs for process definitions.

  • Assess, recommend and promote approaches for applying process methodologies and techniques to large scale and multiple projects. Monitors and facilitates regular meetings and communications between all parties.

  • Serve as process improvement advocate, with respect to the application of continuous quality improvement principles and practices

  • Provides process methodology training by developing and/or preparing instructional materials and visual aids, and delivering training in a classroom setting or on-the-job.

  • Participates in the development of department guidelines, policies and operations, including defining requirements for standard department methodologies.

  • Utilize extensive knowledge of Lean, Six Sigma, TQM, and/or TMS arsenal of problem-solving processes, tools and methodologies to consult effectively on strategic initiatives/projects, improving client efficiency and effectiveness

  • Keep abreast of current trends impacting Lean, Six Sigma, TQM and TMS concepts/methodologies/tools to ensure that best practices are utilized in process improvement efforts

KNOWLEDGE REQUIREMENTS
Required Qualifications
  • Bachelor's degree in a related field

  • 5+ years of quality/process improvement work experience utilizing Lean, Six Sigma and/or TQM/TMS methodologies in a large organizational setting.

  • Experienced in process designing, process mapping in at least 3 ITSM functions

  • Strong verbal and written communication skills, with an emphasis on effectively delivering data-driven insights to disparate stakeholders

  • Deep understanding of and experience in implementing and leading operational process improvement tools such as Lean, Six Sigma, Change Leadership and Project Management

  • Should have excellent process understanding. Should be practitioner in the area, focused on core IT Service Management / ITIL functions.

Desired

Job Requirements:


  • Project Management methodology like Waterfall, Agile, and Lean etc. Certification will be preferred.

  • In-depth knowledge of business process improvement, re-engineering, estimating and measurement concepts, of change control development process, quality assurance principles and concepts relative to standards and procedures, review process, reporting, escalation and continuous improvement.

  • Should possess strong analytical, problem solving, leadership, negotiation and liaising skills.

  • ITIL3 Practitioner certification



About Expedia, Inc.
Our mission is to revolutionize travel through the power of technology.
Collectively, the Expedia, Inc. brands cover virtually every aspect of researching, planning, and booking travel, from choosing the best airplane seat, to reading personal travel reviews of hotels, to planning what to do in a destination once you arrive. The Expedia, Inc. portfolio serves both leisure and business travelers with tastes and budgets ranging from modest to luxury. Expedia delivers consumer travel demand from nearly every continent to nearly 149,000 hotels and hundreds of airlines, tour operators, car rental companies and destination services supply partners. Please visit company website to learn more about our travel brands.
This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
*LI-RC1
















Zip Code:

98005

Company Info
Expedia, Inc.
333 108-th Ave Ne
Bellevue, WA, United States

Phone:
Web Site: www.expediainc.com

Company Profile

Company Info


Expedia, Inc.
333 108-th Ave Ne
Bellevue, WA, United States
Phone:
Web Site: www.expediainc.com

Senior Process Consultant

col-narrow-left   

Job ID:

22433

Location:

Bellevue, WA 

Job function:

Business Development, Consulting
col-narrow-right   

Posted:

03.08.2016

Employment Type:

Full time

Industry:

Hospitality / Tourism, Tech / Software, Services
col-wide   

Title:

Senior Process Consultant

Job Description:

Position Description

JOB PURPOSE
Facilitate strategic and/or operational changes and process improvement initiatives designed to achieve significant results in the key areas of quality, cost effectiveness, service delivery, process redesign, outcomes measurement, risk avoidance/control and regulatory compliance. Work with a broad constituency at all organizational levels, advocate the adoption and application of quality and process improvement concepts and principles aimed at improving value for Expedia Core Platform Technology.
Under minimal direction, responsible for process portions of a project, leading small teams, performing and reviewing detailed analysis and developing solution recommendations. Provide support to Project team in the area of ITIL process definition and able to work independently. Provide subject matter expertise on the consistent execution of Process Methodology based on professional knowledge and background.
Could potentially grow to ensure that highly complex projects are properly defined and are able to deliver expected efficiency gains, revenue enhancements, increased customer service levels or strategic advantages.
JOB FUNCTIONS
  • Research and analyze organizational data to provide Expedia Core Technologies with potential areas of opportunity for transformational change in business processes and/or services of broad significance to the organization

  • Coordinate all aspects of process improvement initiatives/projects, including defining and measuring the problem, conducting detailed work analysis and developing and controlling outcomes-based process improvement and implementation work plans

  • Analyze as-is process of ITIL V3 aligned Service Management (Service management lifecycle) for the SM tower.

  • Finalize process flows and process assets and facilitating process definition

  • Co-ordinates with team to provide the right inputs for process definitions.

  • Assess, recommend and promote approaches for applying process methodologies and techniques to large scale and multiple projects. Monitors and facilitates regular meetings and communications between all parties.

  • Serve as process improvement advocate, with respect to the application of continuous quality improvement principles and practices

  • Provides process methodology training by developing and/or preparing instructional materials and visual aids, and delivering training in a classroom setting or on-the-job.

  • Participates in the development of department guidelines, policies and operations, including defining requirements for standard department methodologies.

  • Utilize extensive knowledge of Lean, Six Sigma, TQM, and/or TMS arsenal of problem-solving processes, tools and methodologies to consult effectively on strategic initiatives/projects, improving client efficiency and effectiveness

  • Keep abreast of current trends impacting Lean, Six Sigma, TQM and TMS concepts/methodologies/tools to ensure that best practices are utilized in process improvement efforts

KNOWLEDGE REQUIREMENTS
Required Qualifications
  • Bachelor's degree in a related field

  • 5+ years of quality/process improvement work experience utilizing Lean, Six Sigma and/or TQM/TMS methodologies in a large organizational setting.

  • Experienced in process designing, process mapping in at least 3 ITSM functions

  • Strong verbal and written communication skills, with an emphasis on effectively delivering data-driven insights to disparate stakeholders

  • Deep understanding of and experience in implementing and leading operational process improvement tools such as Lean, Six Sigma, Change Leadership and Project Management

  • Should have excellent process understanding. Should be practitioner in the area, focused on core IT Service Management / ITIL functions.

Desired

Job Requirements:


  • Project Management methodology like Waterfall, Agile, and Lean etc. Certification will be preferred.

  • In-depth knowledge of business process improvement, re-engineering, estimating and measurement concepts, of change control development process, quality assurance principles and concepts relative to standards and procedures, review process, reporting, escalation and continuous improvement.

  • Should possess strong analytical, problem solving, leadership, negotiation and liaising skills.

  • ITIL3 Practitioner certification



About Expedia, Inc.
Our mission is to revolutionize travel through the power of technology.
Collectively, the Expedia, Inc. brands cover virtually every aspect of researching, planning, and booking travel, from choosing the best airplane seat, to reading personal travel reviews of hotels, to planning what to do in a destination once you arrive. The Expedia, Inc. portfolio serves both leisure and business travelers with tastes and budgets ranging from modest to luxury. Expedia delivers consumer travel demand from nearly every continent to nearly 149,000 hotels and hundreds of airlines, tour operators, car rental companies and destination services supply partners. Please visit company website to learn more about our travel brands.
This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
*LI-RC1
















Zip Code:

98005
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