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Team Leader - India Consumer CEN. Job in Gurgaon, India in American Express Company. Nelest.com
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Team Leader - India Consumer CEN

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Job ID:

18304

Location:

Gurgaon 

Job function:

Business Development, Public Relations
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Posted:

03.03.2016

Employment Type:

Full time

Industry:

Financial
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Title:

Team Leader - India Consumer CEN

Job Description:

Lead a team of 12-15 Executives in the TSC process, # Manage churn / attrition of team members # Support CSAT initiatives in enhancing / meeting external (TBASS) metrics # Responsible for delivery of all customer, shareholder and employee dash board metrics as per goals. # Conduct weekly Coaching & Feedback sessions for Executives # Initiate process improvements by identifying service delivery gaps, offer solutions and successfully implement ideas to enhance American Express products and services. # Responsible for compliance for all processes and policies. # Responsible for day to day functioning / administrative work including production floor management # Lead and maintain employee satisfaction and morale by using reward / recognition tools available. # Consistently and effectively implement the Performance Management Process as a leadership tool to help employees maximize their performance. # Meet regularly with employees to plan their development and evaluate the progress made. Provide development opportunities, coaching, and resources. # Collaborate with IPO/CCM in Forecasting, scheduling and leave planning. # Decision making in critical and day to day situations
This role may be subject to additional background verification checks.




Job Requirements:

Proven track record of driving Performance. Direct people leading experience of 2-4 years. Previous exposure to driving Voice of the Customer metrics.Exposure to project management and six sigma orientation would be a plus. Overview of the department.



Secondary locations:

Company Info
American Express Company

New York, NY, United States

Phone:
Web Site: AmericanExpress.com

Company Profile

Company Info


American Express Company
New York, NY, United States
Phone:
Web Site: AmericanExpress.com

Team Leader - India Consumer CEN

col-narrow-left   

Job ID:

18304

Location:

Gurgaon 

Job function:

Business Development, Public Relations
col-narrow-right   

Posted:

03.03.2016

Employment Type:

Full time

Industry:

Financial
col-wide   

Title:

Team Leader - India Consumer CEN

Job Description:

Lead a team of 12-15 Executives in the TSC process, # Manage churn / attrition of team members # Support CSAT initiatives in enhancing / meeting external (TBASS) metrics # Responsible for delivery of all customer, shareholder and employee dash board metrics as per goals. # Conduct weekly Coaching & Feedback sessions for Executives # Initiate process improvements by identifying service delivery gaps, offer solutions and successfully implement ideas to enhance American Express products and services. # Responsible for compliance for all processes and policies. # Responsible for day to day functioning / administrative work including production floor management # Lead and maintain employee satisfaction and morale by using reward / recognition tools available. # Consistently and effectively implement the Performance Management Process as a leadership tool to help employees maximize their performance. # Meet regularly with employees to plan their development and evaluate the progress made. Provide development opportunities, coaching, and resources. # Collaborate with IPO/CCM in Forecasting, scheduling and leave planning. # Decision making in critical and day to day situations
This role may be subject to additional background verification checks.




Job Requirements:

Proven track record of driving Performance. Direct people leading experience of 2-4 years. Previous exposure to driving Voice of the Customer metrics.Exposure to project management and six sigma orientation would be a plus. Overview of the department.



Secondary locations:
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